Question 1

I am having an issue with the videos

Accepted Answer

Close the website and log in again using Google Chrome or Safari.

There is an issue with YouTube globally at the moment, whereby you are being asked to confirm 'you are not a bot'. This is happening on websites worldwide and is out of the control of the websites themselves. It is often rectified using Google Chrome as your preferred browser, and also signing in to YouTube if you have a YouTube account. We are working on a long term solution, please bear with us.

Also:

Please check your internet connection.

If you are using wireless on your mobile device then try switching to your mobile data.

Avoid signing in via Facebook and type the website address into your internet browser, rather than using the app which is saved to your Home Screen

Close other web pages where possible and clear the history / cache (see support page). Type in the website again and log in.

Contact support@legsbumsandbubbas.com and state which videos you are unable to view, with the make and model of your device. Please screenshot what is happening and attach to your email

Question 2

I can’t sign up

Accepted Answer

If you have already entered a password and email address, then tap on ‘log in’ and use these details. 
You will then be sent to a payment page to sign up.

If this does not work then email a screenshot of what is happening with the problem to the support page at support@legsbumandbubbas.com

Question 3

I can’t log in to my account

Accepted Answer

Check your email address linked to your payment is the same one you are trying to log in with.

Make sure your email address is spelt correctly. 
Make sure your last payment was successful.
Clear the history, refresh the page and type in the website again using Google chrome or safari

If the above doesn’t work then please screenshot the page and tell us the make and model of your device and what page you are trying to access.

email: support@legsbumsandbubbas.com

Question 4

How to join the members group

Accepted Answer

Follow the link from your email confirmation or visit:
https://www.facebook.com/groups/LegsBumsandBubbasMummies/

or Scan this QR Code below

Feel free to send a message to Kate, or support@legsbumsandbubbas.com if you are unsure

Question 5

How to change bank card on my account?

Accepted Answer

Go to ‘my account'
Manage Plan & Billing
Update the card details

Question 6

How to save website to Home Screen to use like an app

Accepted Answer

For iPhone or iPad

Launch Safari: This method requires Safari, as other browsers like Chrome aren't compatible.
Go to the www.legsbumsandbubbas.com
Access the Share Menu: Tap the Share icon located at the bottom of the screen. It resembles a square with an upward-pointing arrow.
Select "Add to Home Screen": Scroll through the sharing options until you find "Add to Home Screen" and tap on it. 
Tap 'Add'.
It's ready to use as a newly created 'app'or shortcut

For Android Devices

Open Chrome on your Android device.
Type in www.legsbumsandbubbas.com
Open the Menu: Tap the three vertical dots located in the upper right corner of the browser.
Add to Home Screen: From the dropdown menu, select "Add to home screen."
It's ready to use as a newly created 'app'or shortcut

Question 7

How to find the weekly workout plan?

Accepted Answer

It is posted every Sunday evening in the members' facebook group and pinned to 'feautured' at the top of the group

It can also be found on the website under the ‘WORKOUTS’ category

Question 8

Clearing browsing history can help the website function better for you, here's how

Accepted Answer

On iPhone and iPad (iOS) if you use Safari

Open Settings:

Tap the Settings app on your home screen.

Scroll Down and Select Safari:

Scroll through the settings menu until you find Safari. Tap on it to open Safari settings.

Clear History and Website Data:

Scroll down and tap on Clear History and Website Data.

Confirm the Action:

A confirmation pop-up will appear. Tap Clear History and Data to confirm.

On Mac (macOS)
Open Safari:

Click the Safari icon in your Dock or open it from the Applications folder.

Access the Safari Menu:

In the top menu bar, click on Safari and then select Preferences.

Navigate to the Privacy Tab:

In the Preferences window, click on the Privacy tab.

Manage Website Data:

Click on Manage Website Data….

Remove All Data:

In the dialog that appears, click Remove All.
Confirm by clicking Remove Now in the pop-up window.

On Google Chrome & on Windows and macOS (Desktop)

Open Chrome:

Launch the Google Chrome browser.

Access the Settings Menu:

Click the three vertical dots (⋮) in the upper-right corner of the browser window.
Hover over More tools, then select Clear browsing data….

Choose Time Range:

In the Clear browsing data window, select the Time range for which you want to clear the cache. To delete everything, select All time.

Select what you want to remove

Ensure that Cached images and files is checked. YIt helps to also delete Browsing history and Cookies and other site data

Clear Data:

Click the Clear data button to delete the selected information.

On Android Devices
Open Chrome:

Tap the Chrome app on your Android device.

Access the Menu:

Tap the three vertical dots (⋮) in the upper-right corner.

Navigate to Settings:

Select Settings from the dropdown menu.

Clear Browsing Data:

Tap on Privacy and security.
Select Clear browsing data.

Choose Time Range:

Select All time.

Select Cached Images and Files:

Ensure Cached images and files is checked. You can also select other data types as needed.

Clear Data:

Tap Clear data to remove the cached files.

On iPhone and iPad (iOS) if you use Chrome
Open Chrome:

Tap the Chrome app on your iOS device.

Access the Menu:

Tap the three horizontal dots (⋯) at the bottom-right corner.

Navigate to Settings:

Scroll down and tap Settings.

Clear Browsing Data:

Tap Privacy.
Select Clear Browsing Data.

Choose Data to Clear:

Ensure Cached Images and Files is toggled on. You can also select other data types like Browsing History and Cookies, Site Data.

Clear Data:

Tap Clear Browsing Data at the bottom.
Confirm by tapping Clear Browsing Data again in the pop-up.

Question 9

How to upgrade to access food and recipes.

Accepted Answer

We are happy to do this for you, just ask by sending Kate a message or emailing us at support@legsbumsandbubbas.com

Log in to your account and then tap on ‘sign up now’ or ‘join now’ . Then choose the £6.99 option.

Or go to 'manage account' at the top of the screen where you log in.

I want to upgrade - will I be charged again?

You will only charged the extra £2 today

Question 10

Sharing a Video from an iPhone to a TV Screen

Accepted Answer

Watch iPhone Videos on Your TV Easily
You can display videos from your iPhone on a larger TV using one of these simple methods:

1. AirPlay with Apple TV or Smart TV

https://support.apple.com/en-gb/109365

Connect to Wi-Fi: Make sure your iPhone and TV are on the same Wi-Fi network.
Open Control Center:
iPhones with Face ID: Swipe down from the top-right corner.
iPhones with Home button: Swipe up from the bottom.

Start Mirroring: Tap the Screen Mirroring icon and select your TV.
Play Your Video: Open the video on your iPhone to see it on the TV.
Stop Mirroring: Open Control Center again and tap "Stop Mirroring."

2. Using an HDMI Cable

Gather Equipment: You'll need a Lightning to HDMI adapter and an HDMI cable.
Connect Your iPhone: Plug the adapter into your iPhone’s charging port.
Attach to TV: Connect the HDMI cable from the adapter to your TV.
Select HDMI Input: Use your TV remote to choose the right HDMI source.
Play Your Video: Open the video on your iPhone to display it on the TV.
Disconnect When Done: Unplug the cables safely.

3. Using Chromecast
Set Up Chromecast: Plug Chromecast into your TV and set it up using the Google Home app.
Connect to Wi-Fi: Ensure both your iPhone and Chromecast are on the same Wi-Fi network.
Cast from an App/Website/Browser: Open a Chromecast-compatible app / browser (like YouTube or Netflix), tap the Cast icon, and select your Chromecast device.
Play Your Video: The video will stream on your TV.
Stop Casting: Tap the Cast icon again and choose "Stop Casting."

Quick Tips:
Stay Updated: Keep your iPhone and TV software up to date.
Check Connections: Ensure all cables are securely connected.
Restart Devices: If something isn’t working, try restarting your iPhone and TV.

Enjoy watching your favorite videos on the big screen!

Question 11

How to cast workout videos to TV using Fire Stick from an Android device

Accepted Answer

Step by step on how to cast videos to TV using Fire Stick from an Android device.
Please ask if you are unsure

Question 12

For the lightning adapter, it is just one cable - lightning to HDMI (for older iPhones)

Accepted Answer

These plug directly into the TV from your mobile

Question 13

Which USB-C cable is suitable for newer iPhones and Android devices?

Accepted Answer

These plug directly into the TV from your mobile

Question 14

How to watch workouts via YouTube

Accepted Answer

Play the workout video on your phone and tap this icon

Question 15

How to improve the quality of the videos

Accepted Answer

Press play  on the workout video you wish to watch
Tap the settings icon:

Your YouTube settings may be set to a lower quality picture. Change the quality here:

Support

I am having an issue with the videos

I can’t sign up

I can’t log in to my account

How to join the members group

How to change bank card on my account?

How to save website to Home Screen to use like an app

How to find the weekly workout plan?

Clearing browsing history can help the website function better for you, here's how

How to upgrade to access food and recipes.

Sharing a Video from an iPhone to a TV Screen

How to cast workout videos to TV using Fire Stick from an Android device

For the lightning adapter, it is just one cable - lightning to HDMI (for older iPhones)

Which USB-C cable is suitable for newer iPhones and Android devices?

How to watch workouts via YouTube

How to improve the quality of the videos

For further support with anything please email support@legsbumsandbubbas.com

Did you find an answer?

YES

NO

Send us your questions and we will get back to you ASAP.

Follow us on Social Media:

Join our online workouts for mums!

Navigation

Legal